66cuci Privacy Policy — Our Commitment to Your Personal Data

Introduction

66cuci takes your privacy very seriously. We understand that your trust in us as an online entertainment platform depends not only on the quality of our games and the reliability of our payments — but also on the confidence that your personal data is handled with full integrity and transparency.

This Privacy Policy is designed to give you a clear and comprehensive overview of 66cuci's data processing practices. We strive to use plain language so you truly understand what happens with your information — not just lengthy, tedious legal terms.

This Policy applies to all information collected through the 66cuci website, mobile platform, customer support services, and any other communication channels between you and 66cuci. By using our platform, you agree to the terms of this Privacy Policy.

Data We Collect

66cuci collects two main categories of data — information you provide directly to us, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Registration information: full name, national ID or passport number, date of birth, mobile number, and email address.
• Financial information: bank account number, bank name, and account holder name for deposit and withdrawal processing purposes.
• KYC Documents: a copy of your national ID, passport, or driving licence submitted during the identity verification process.
• Communication information: the content of your conversations with our customer support team via live chat or email.
• Any additional information you provide while using platform features or participating in promotions.

2.2 Automatically Collected Information

• Technical data: IP address, browser type and version, device operating system, screen resolution, and device information.
• Usage data: pages visited, session duration, in-game actions, login frequency, and navigation patterns.
• Transaction data: records of all deposits, withdrawals, bets, and financial activity on the platform.
• Location data: general-level location information based on IP address for geographic verification purposes.
• Cookie and tracking technology data as further described in Section 5.

How We Use Your Data

66cuci uses your personal data solely for legitimate, clearly stated purposes. Below are the primary ways we use the information you provide or that we collect:

• Account management: Creating and managing your account, processing deposits and withdrawals, and managing bonuses and promotions.
• Identity verification: Carrying out the KYC process to fulfil legal obligations relating to anti-money laundering and counter-terrorism financing.
• Platform security: Detecting and preventing fraud, account misuse, suspicious activity, and other security threats.
• Customer Support: Responding to enquiries, resolving disputes, and providing the technical assistance you need.
• Service improvement: Analysing usage patterns to improve the interface, platform speed, and overall player experience.
• Communications: Sending important notifications regarding your account, policy changes, and — with your consent — relevant promotional information.
• Legal compliance: Meeting reporting obligations to relevant authorities when required by law.

We will not use your data for any purposes not stated here without first obtaining your explicit consent.

Data Sharing with Third Parties

66cuci does not sell or rent your personal data to any third party. However, there are specific circumstances where we need to share your information with other parties to enable our services to function properly:

4.1 Approved Service Providers

We share necessary data with payment service providers (such as DuitNow and FPX payment gateways), gaming software providers, and technical infrastructure suppliers. All third parties are bound by strict data protection agreements and are only permitted to use your data for purposes specified by 66cuci.

4.2 Legal Obligations

66cuci will disclose personal data when required by court order, directive from a relevant regulatory authority, or other legal obligation. In such cases, we will endeavour to notify you unless prohibited from doing so by law.

4.3 Fraud Prevention

In cases of serious fraud, 66cuci may share necessary information with law enforcement authorities or recognised fraud prevention agencies to protect the interests of the platform and other players.

Cookies & Tracking Technology

66cuci uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, display settings, and information you have entered so you do not need to re-enter them each time.
• Analytics Cookies: Helping us understand how players use our platform — which pages are most popular, where users encounter difficulties, and similar insights. This data is used in aggregate form without identifying individuals.
• Security Cookies: Helping us detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of the 66cuci platform. Continued use of our platform after a cookie notice is displayed will be considered your consent to the use of cookies as described.

Data Security

66cuci invests seriously in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The technical and organisational security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your device and 66cuci's servers.
• Encryption of sensitive data stored in databases using industry-standard encryption algorithms.
• Role-based access control (RBAC) — staff can only access the data required to perform their specific duties.
• 24/7 security monitoring with automated intrusion detection systems.
• Regular penetration testing conducted by independent cybersecurity firms.
• Mandatory security awareness training for all staff who handle customer data.
• Regular data backup procedures to prevent data loss caused by system failures.

While we take all reasonable measures to protect your data, no system is 100% secure. We encourage you to use a strong password, enable two-factor authentication, and stay vigilant against phishing attempts impersonating 66cuci.

Your Rights Regarding Personal Data

As a 66cuci platform user, you have the following rights regarding your personal data under applicable data protection laws:

To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within 30 business days. Identity verification may be required before we can process your request.

Data Retention Period

66cuci retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and for the required period following account closure.
• KYC Records: Retained for a minimum of five years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Transaction Records: Retained for a minimum of seven years in accordance with tax and financial legal requirements.
• Support communication logs: Retained for two years for reference and dispute resolution purposes.
• Analytics cookie data: Typically deleted or anonymised after 13 months.

Once the retention period expires, your data will be securely deleted or anonymized in a manner that no longer allows re-identification of the individual.

Child Privacy

The 66cuci platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Our KYC process is designed to ensure all members meet this minimum age requirement.

If we become aware that personal data of a minor has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that information and close the relevant account.

Privacy Policy Amendments

66cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant amendments will be communicated to you via your registered email or a prominent notice on our platform.

The "Last Updated" date at the top of this document will be revised whenever amendments are made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of the 66cuci platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy. If you do not agree with any amendments, you have the right to close your account before the amendments come into effect.

Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is available to assist you 24 hours a day, 7 days a week.

You may reach the 66cuci customer support team via live chat available on our platform. All privacy-related enquiries will be directed to our Privacy Officer for a prompt and thorough response.

We are committed to responding to all privacy-related enquiries within seven business days. For matters requiring further investigation, we will keep you informed of the expected resolution timeline.